Right of Withdrawal

As a consumer in the European Union, you have the right to withdraw from a distance purchase contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of an unequivocal statement (e.g., email to [email protected]).

Pursuant to Art. 16(m) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

This exception applies to license keys sold on Lizensa.

During checkout, you will be asked to expressly confirm:

1. You request immediate delivery of the digital content (license key)

2. You understand that upon delivery, you lose your 14-day right of withdrawal

By ticking this checkbox and completing your purchase, the exception under Art. 16(m) applies and your right of withdrawal is waived upon key delivery.

If you wish to withdraw before the license key has been delivered, contact us immediately:

Email: [email protected]

Subject: Withdrawal Request — Order #[your order number]

We will process your withdrawal and refund within 14 days.

If you want to use this form, please fill it out and return it to us.

To: Digital Soft Distribution Sp. z o.o., ul. Hoża 86/410, 00-682 Warszawa, Poland

Email: [email protected]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/services:

Ordered on / received on: ___________

Name of consumer(s): ___________

Address of consumer(s): ___________

Signature of consumer(s) (only if this form is notified on paper): ___________

Date: ___________